We purchased this television one year ago today. It has not worked for two months. We have spent endless hours with the Customer Service Dept on the phone. The parts (computer & panel) just went out on it for no reason. They do not have the parts to fix the television. They offered us a refurbished TV (someone elses problem TV) which we declined. If you take the refurbished TV, our warranty and extended warranty are null and void. We wanted ours fixed. Customer Service (India I suppose) lied numerous times regarding the delivery date of the parts. We went from "the Authorized Dealer will receive the part in 2 days" to "it is backordered until the end of February". They offered us a brand new xbr6 television replacement for an additional $300.00. They said it would be here within two weeks. No sight of that. Sony Customer Service is the worst I have ever dealt with, a bunch of liars. If you get lucky and get a TV with no problems, then you are good. I advise against buying any Sony products. I know I won't.Buy Sony Bravia XBR-Series KDL-40XBR4 40-Inch 1080p LCD HDTV!
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